Return Policy

We value your business and want you to be completely satisfied with your purchase

TERMS:

We do not offer refunds on purchases, only studio/webstore credit or exchange. If you feel a refund is necessary, please contact us to discuss what options may be available for you.

We will accommodate a return or exchange of your purchase within 30 days of purchase or confirmed delivery providing that the piece is still in its original sealed package.

Because of the nature of body jewelry, we cannot accept jewelry that has been worn or removed from its packaging.

We are not responsible for incorrect sizes or styles purchased via our online store.

WARRANTY REPAIRS:

We stand behind every product that we sell and guarantee the workmanship for life!

If you have a warranty issue due to a manufacturing defect, we will happily exchange or repair the product. Applicable defects are issues such as a pin or thread breaking or a stone falling out. Regular wear and tear, loss, or other damages due to mishandling are not covered under warranty.

EXCLUSIONS:

The following items are not eligible for return or exchange:

  • Sale or discounted products.

  • Custom ordered products.

  • Gift certificates.

  • Deposits.

SHIPPING CREDIT:

Did we make a mistake with your order?

If we made a mistake with your order, we will cover the return postage, as well as to ship it back to you at no added charge.

Any other reason

We do not cover any of the return shipping costs.

International Clients?

Unfortunately, we can only credit you the product cost, all shipping and duties/fees are non-refundable.

HOW TO RETURN OR EXCHANGE YOUR PURCHASE:

You must call or email us to arrange your return/exchange before proceeding.

The following steps are regarding returns/exchanges that are to be mailed back to us.

  • The return should be packaged in a bubble mailer and shipped via a tracked and/or insured method. We are not responsible for lost or missing returns.

  • Once your return is received, we will inspect it for any tampering or damages and contact you with an approval or rejection of the return.

  • If approved, we will proceed with applying a studio credit or exchange as discussed previously.

MAIL TO AND CONTACT:

Good Form Piercing & Tattoos

#3 – 4047 Norwell Dr.

Nanaimo BC

V9T 1Y6

Phone: (250)729-9999

Email: hello@tattoopiercer.com